Returns & Exchanges
All items are eligible for return within 05 days of the delivery date. Item(s) must be in original unopened condition with hygiene seal remaining intact.Unfortunately, we cannot accept any returns that do not meet above requirements.
WHAT IF MY ORDER ARRIVES IN DAMAGED OR DEFECTED STATE?
While we hope this never happens, but in case you receive a damaged product or in defected state, please give us a shout immediately at email@example.com attaching picture of the product.
HOW DO I INITIATE THE PROCESS OF RETURN?
To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to order the product mentioning the Order ID and Reason of Return.
Once the items have been received, you will receive your refund.
WHERE DO I SEND MY ITEMS FOR RETURN?
We will provide you with the full address when we assign a Returns Authorization Number to you.
Items returned without a valid Returns Authorization Number will be returned to sender and will not be processed.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorization (RA) number within 24-48 hours.
We will refund you through the same method you paid on our website (Debit/Credit Card). Please allow 5 – 10 business days to receive and process your refund request after your return package has been shipped.
Shipping & Delivery
WHAT ARE YOUR SHIPPING & HANDLING CHARGES?
We offer Free Shipping for all orders inside UAE.
WHICH COUNTRIES YOU COVER FOR DELIVERY?
We are currently shipping and delivering inside UAE only.
WILL I GET A TRACKING NUMBER?
An email will be sent to the same email address from which your order has been received, once your order has been dispatched. Please ensure that you have typed the correct email address while ordering. If you do not receive one, please email email@example.com
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?
At Atlantic Health Line, we believe that delivery of the order must be done on time and any delay will be very frustrating for our customers, so we are constantly striving to deliver the shipment within 1-2 business days.
All orders require a signature on delivery, make sure your supplied address is attended during business hours.
WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS OR SUSPEND MY ORDER?
If you would like to make any changes to your delivery address or decide to cancel an order, please write to us at firstname.lastname@example.org within 24 hours of order placement. We will not be able to make any changes beyond that period.
WHAT CAN CAUSE DELAY IN SHIPMENT?
There can be the occasional courier delay which may affect your delivery timeframe but we’ll ensure that this will not be unbearable for you at any given time.
For any unforeseen delay from shipping company, please know that your order is our responsibility.
Just contact us by sending an email at email@example.com and we will follow it up at our end to get it delivered as soon as possible.
Our preferred payment method is via a secure credit or debit card transaction. We currently accept Visa® MasterCard® American Express® Credit & Debit cards. Our payment gateway is powered by globally renowned Telr which uses industry-leading encryption standards. So, you can be rest-assured that your card number will be protected. We also accept Cash on Delivery.
We use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.
Q – How can I search for any product at Atlantic Health Line?
A – Just enter what you are looking for in our powerful search bar on the top right of Home page, and it will give you all the relevant products corresponding to your query. Using search option, you can further choose by category, product name, price and size as more specific search criteria.
Q – How can I be assured that all the products will be as displayed on the website?
A – We are a licensed E-commerce based business in UAE. We stand behind the quality, authenticity and credibility of every product we sell. All our products are produced in the UAE.
Q – Can I place an order from anywhere in the world?
A – Atlantic Health Line delivers the products currently inside the UAE only. For bulk orders, we ship around the globe.
Q – How will I know that you have received my order?
A – After you complete the checkout process, an order confirmation number will be sent on your email address detailing your final order including your billing address, and the items that are being sent to your shipping address. You can use the Order Number to track your order. You will also receive a confirmation email that we have received your order. Double-check your Junk Mail folder to verify if you have received the email from our end. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.).