Return and Refund Policy
At atlantichealthline.com, we value your satisfaction and want to ensure a seamless shopping experience for you. We have outlined our comprehensive return and refund policy below to address various scenarios and conditions:
- Shipping Cost: Customers are responsible for covering the fixed shipping cost of 17 AED. Please note that the shipping cost is non-refundable, regardless of the reason for return or cancellation.
- Refund Method: The refund will be issued by crediting the original credit card used for the initial purchase. Regrettably, we are unable to process refunds through alternative payment methods.
- Delays in Credit: We want to clarify that any delays in the credit process to the cardholder’s credit card account are beyond our control. The timing of the refund credit is managed solely by the cardholder’s issuing bank, and we cannot be held responsible for any such delays.
- Cancellation and Refund Validity: To qualify for cancellation and subsequent refund, a request must be submitted within 24 hours of the original purchase. We are unable to process refund requests made after this specified time frame.
- Product Eligibility: In order to be eligible for a refund, the product must be returned in its original, unopened, and unused condition. We cannot issue refunds for products that have been opened, used, damaged, or are not in their original packaging. We reserve the right to refuse refunds if these conditions are not met.
- Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We may require photo evidence of the damage or defect to facilitate the return and refund process. Our team will provide further instructions based on the specific situation.
- Return Shipping: If a return is approved, the customer will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product. We cannot be held liable for any lost or damaged return shipments.