Delivery And Shipping Policy
- Ordering Process: Product Selection: Customers can browse our products from our website or contact our sales team for assistance in selecting the right products.
- Pricing and Payment: Pricing details for our products are available on our website. Payment can be made using our secure payment processing system, which ensures the confidentiality of your payment information.
- Order Confirmation: Once your order is placed and payment is confirmed, you will receive an order confirmation email containing the order details, including the order number. This email serves as proof of your purchase.
- Delivery Method: We use our standard shipping method to deliver products that are 1-2 working days. We also provide COD (cash on delivery) for the ease of our customers.
- Shipping Costs: We offer free delivery services over 100 AED; however, the charges will apply to only 10 AED within UAE if it is below the prescribed amount.Customers will be provided with shipping cost information during the checkout process.
- Delivery Timeframes: Our delivery time is 1 to 2 working days (depending on the time of purchase and check-out) within UAE. Delays may occur due to unforeseen circumstances, and we will make our best efforts to communicate any such delays to you.
- Returns and Refunds: Returns Policy: If you find damaged or broken products, you are obliged to inform our customer services team within the same day of receiving them. We will deliver the same product. Refunds: We only offer product replacement, but if you want a refund, we will transfer that amount to your designated bank within 15 days.
- Customer Support : Please contact our customer support team if you have any questions or concerns or require assistance with your order. We can be reached via email at [email protected] or at +971 5858 42456. Our team is available during regular business hours and will respond to inquiries within 24 working hours.
- Updates to Policy: Atlantic Healthline reserves the right to update this Shipping and Order Policy at any time. Customers will be notified of any changes through our website or via email. The customer is responsible for periodically reviewing this policy to stay informed of updates. By placing an order with Atlantic Healthline, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping and Order Policy.
- Additional Tax And Charges: Additional delivery fees and all types of taxes (sales tax or customs tax) are included in the product. You are not to charge any extra fee.